How can we help?
Answers about signing up, sessions, Coco Coins, games, rewards and more.
Signing up
How do I sign up?
Tap Sign up in the top bar or sidebar, type your name (a nickname is optional), confirm Coco Coins are virtual and choose Create my free profile. 22,000 Coco Coins arrive straight away.
What do you need from me?
Only a name. We never ask for a password, email address, card, bank details or any payment information.
Is it really free?
Yes. Signing up and playing are completely free, and nothing on the site is for sale.
Logging in & sessions
How do I log back in?
Tap Log in and choose your profile from those saved on this browser, or type the name you signed up with.
Why isn't my profile on my other device?
Profiles are stored in each browser rather than on a server, so every browser and device keeps its own. Progress doesn't sync between them.
What happens when I log out?
Your session ends on this browser, but your profile stays saved for next time. To delete it permanently, clear this site's data in your browser settings.
I cleared my browser and lost my coins. Can you help?
Sorry — profiles never reach our servers, so there's nothing for us to restore. You can create a new free profile any time.
Coco Coins
What are Coco Coins?
Coco Coins (CC) are the virtual currency used in all our games. They're free and exist purely for fun.
Are Coco Coins worth anything?
No. They have no monetary value and can't be exchanged for cash, vouchers, goods or any real-world prize.
Can I buy, deposit or withdraw coins?
No. Pinicolla has no purchases, deposits or withdrawals of any kind.
I've run out of coins. Now what?
Grab your daily squeeze on the Rewards page, crack the lucky coconut, pick any milestones you've reached, or unlock badges for extra coins.
Playing games
Which games can I play?
All 39 Pinicolla originals — slots, classics, myths and legends, adventures, Asian-inspired games and instant games like Keno, Plinko and Diamond Scratch.
How do I find a game?
Use the search bar at the top of every page, or open the Games page and filter by category.
Do I need to download anything?
No. Every game plays in your web browser on phones, tablets and computers.
A game won't load. What should I try?
Use the reload button above the game, check your connection, or open it in a new tab. Updating your browser or relaxing strict content blockers for our site can also help.
How does a game use my coins?
Games use the Coco Coin balance in the top bar, and it updates as you play. You'll need to be signed in.
Rewards
How does the daily squeeze work?
Collect it once per calendar day. Day one is 600 CC and each day in a row adds 250 CC, up to 2,100 CC on day seven. Miss a day and the streak resets.
How do levels work?
You earn XP by starting games (+20), playing (+6 a minute), the daily squeeze (+30) and the lucky coconut (+15). Each new level pays 280 CC × the level number.
What are badges?
Nine achievements, such as playing 10 different games, playing every game or reaching level 5. Each badge pays 350 CC.
Can rewards be exchanged?
No. All rewards are virtual with no real-world value.
Jackpot
What's the weekly meter?
A just-for-fun meter that climbs from 1,800,000 CC to 7,500,000 CC through the week and resets every Monday at 00:00 UTC. It's virtual with no monetary value.
How does the lucky coconut work?
Signed-up players can crack one free coconut a day. It always contains Coco Coins, with a 0.4% chance of the 22,000 CC jackpot. Full odds are on the Jackpot page.
What are milestones?
Five growing milestones for playing games 1, 5, 15, 30 and 50 times. Pick them on the Jackpot page once reached.
Game Providers
What's the Game Providers page?
A friendly guide to well-known developers and publishers with games on Google Play.
Can I play their games here?
No. Their games aren't on Pinicolla — only our own games are.
Are you partners with them?
No. We're not affiliated with, endorsed by or partnered with any company listed.
Responsible play
How do I set a rest reminder?
Go to the Responsible Play page and choose an interval. A reminder appears after that much play in a session.
Is this gambling?
No. There are no deposits, no withdrawals and no cash prizes, and Coco Coins have no monetary value. The games are entertainment only.
Contact & support
How do I reach you?
Use the form on our Contact page or email [email protected].
How fast do you reply?
We aim to reply within a few working days.